When you’re looking for an estate agent to either help you buy or sell a property, then you’ll want to consider whether they have the following attributes:
- Great Communication
Buying or selling a property can potentially be very stressful so having an agent who doesn’t communicate well is not going to help you feel any better about the process. AS the property market is extremely time-sensitive, having an agent who responds quickly and lets you know exactly what’s going on between parties is crucial. One of the biggest issues people have with their estate agent is a lack of communication. For many agents who have been in the business for many years, one piece of information might seem trivial but could be considered really important by customers new to the property process. Regular updates and accessibility are vital for customers.
An agent who recognises that a good deal for their client means a good deal for them is the one to look for. Putting their customers first and having their needs as a top priority means the customer can be confident that the agent is doing their very best. An agent who understands the importance of keeping clients confident, happy and well-informed are the ones who represent the best of the business. For a well-known firm of Bath Estate Agents, visit http://www.pritchards-bath.co.uk
- Good Listeners
Beware the estate agent who talks too much, leaving you with the impressive that he or she hasn’t heard a word you’ve said. The client should be the one doing most of the talking to ensure the agent understands any special needs and requirements. A good estate agent will be the one asking the questions and really listening to the answers.
The perfect agent will be actively seeking out potential house buyers, following up leads and touching base with existing clients to get the ball rolling. All the while, updating and communicating these actions with their clients. An effective, proactive agent will be the one calling the client and not the other way around.
An agent needs to have the ability to read their client and understand how best to communicate with them. Some people prefer being contacted by email, some a phone call and others are happy with a simple text message. Get this wrong and you could annoy your client. Constant updates might make the client feel bombarded but too long left in silence could result in frustration and stress. It’s the agent’s responsibility to find the right level and adapt to it.
- Ask for Feedback
An estate agent with a strong desire to succeed will always ask for written feedback from every sale. That will arm them with a large collection of testimonials to show to prospective clients or worst-case scenario, provide them with information on how to improve and any shortcomings in service levels.
- Appearances Matter
An agent could have the best customer service in the industry but if the office looks tatty, the company car is old and battered or the agents look scruffy – it will put off potential clients. A freshly painted office, clean car and smart appearance exudes professionalism so look for a reputable agent who makes the effort to look the part too.