Choosing any home improvement purchase requires big decisions, such as choosing the right windows, doors, conservatory or other glass products for your home.
It’s important to consider the design you like best, how energy efficient the glass is, how much your energy bills can be reduced, how long the product is expected to last and not least whether it suits your budget.
It’s a lot to think about but diligence when selecting products for the home improvement you will probably pay off in the long run.
With no lack of choice and dozens of companies that offer similar products, here are some key things to look for in a glass company to ensure you receive the best advice, service and consumer protection before, during and after repair your greenhouse.
1) Code of conduct
When you invite trade professionals into your home to carry out works, surveys or installations, it is normal to expect they will act professionally and provide excellent customer service at all times.
However, unless you have been dealing with a company or previous tradesperson before, it can be difficult to know in advance what to expect from your relationship with them.
In most cases, homeowners rely on their expertise and advice when making significant purchasing decisions for their home. For an additional level of assurance that the advice and actions of the company are in your best interests at all times, look for a business that operates in accordance with a comprehensive and transparent consumer code. For Glass suppliers and glaziers Dorset, visit a site like Roman Glass, leading Glass suppliers and glaziers Dorset.
2) Cancellation Policy – cooling off period
It’s always a good idea to carefully read the contract you will sign and to be aware of all the terms and conditions contained within.
When it comes to home improvement glazing work, careful to note what is the cancellation terms for the products and / or services to be provided. A cooling-off period is the period after the signing of the contract for either party can cancel the contract without incurring a penalty.
3) Guarantees and warranties
When choosing windows and doors for your home, it’s a good idea to know the expected life of each product you are considering. In addition, ask about guarantees and warranties that come with the product and / or installation.
This can be an important factor to be considered and this information will not only help you make a better purchase decision – it might just save you a nasty shock in the future.
4) Clear complaints procedure
While they can produce some spectacular publicity from time to time, the reality is that disputes between homeowners and trade professionals are relatively rare.
Even when a situation arises where homeowners have reason for complaint, in most cases this can be resolved through the established grievance resolution process of the company.
If you are a homeowner it is useful to check that a glass company has a clear process in place to respond to your complaint and provide you with a fair and reasonable hearing, if a dispute ever did arise.
